How do I return an item?
If you are not 100% satisfied with the purchase, you have up to 30 days of receipt if an item is right for you. Just get in touch with us by sending us a ticket(contact us). Indicate which item(s) you would like to return and the reason for your return.
How do I cancel my orders?
You can cancel your order before we ship it. Please contact us asap!
Can I have a full refund for the return?
We will offer a full refund of items you have returned. However please note that the customer is responsible for return shipping fee.
Which items cannot be returned or refunded?
Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves,bags, and mermaid blankets) cannot be returned or exchanged for hygienic reasons.
How long does it take for the refund to be processed?
The refund will be issued within 7 business days receipt by our warehouse and verified the conditions of the items.
What if I received a defected item?
If you received a defected item, you may also contact us by submitting a ticket within 30 days of delivery. Please send us a description of the defection with a few photos. We will then get the issue resolved as soon as possible. If you return the item without confirming with our customer service first, our staff may not be able to accept the item you returned. The refund request will also not be processed.
What if I received a wrong item?
If you received a wrong item, you may contact us by submitting a ticket within 30 days of delivery.
Please send us a few photos of the label on the wrong package you received as reference, and the order ID you should have received.If you return the items without confirming with our customer service first, our staff may not be able to accept the items you returned. The refund request will also not be processed.